- Equipment manuals, electrical parts, special order parts, used parts, and discontinued parts are non-refundable.
- All parts and parts kits must be in new and unused condition. Parts must also be unaltered and have original packaging.
- Fluids, greases, and paints, are returnable in unopened containers and unused condition.
- Parts sold in package quantities are only returnable in the same quantities.
New CASE Parts
Stocked at Luby Equipment
- Return within 30 days to receive Full Credit
- Return after 30 days but within 90 days, and a 25% Restocking Charge will be deducted
Not Stocked at Luby Equipment
Return within 90 days, and a 25% Restocking Charge will be deducted
New Non-CASE Parts
Stocked at Luby Equipment
Return within 30 days to receive Full Credit
Not Stocked at Luby Equipment
Credit will be issued only if it is authorized by the supplier, less freight and any applicable Restocking Charges
*If we cannot find the sale or verify the part number, a receipt or copy of invoice will be required. All cash and check purchases will be refunded by a company issued check and may take up to 10 days to process. Credit card purchases will be refunded back to the original credit card. If we cannot reasonably determine if a product was opened or used, it will be considered opened and nonrefundable. This policy does not apply to machinery and attachments. Please see the sales order for terms and conditions. Nothing in this policy shall be applied to rentals, labor, fees, or other services and those items may not be refunded. See https://luby.winsbystorage.com/parts-return-policy for full details and updated terms and conditions.